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1. Are you a dedicated servo motor repairer? |
We've
been doing servo repairs for over 18 years. We specialise in servo motors. Remember
- “Have a go” repairers can
often reduce a once repairable servo motor to an unserviceable repair. |
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2.What
experience do you have in repairing Servo Motors? |
We began repairing servos in 1988 - over
18 years
experience! Our engineers are factory trained and experienced in the
repair of all types of electro mechanical servo motors. We've repaired 1000’s
of servomotors from over 200 different manufacturers. Including such leading
names as Contraves, Fanuc, Indramat and Siemens. |
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3.
Can I talk to an Engineer about my problem before I send the motor or drive
away? |
The motor may not be the root of the problem, so we
take the time to discuss your application. In many cases we are able to
troubleshoot your problem over the phone (at no charge). Having hopefully
identified your problem we can advise on the best course of action. Workshop
repair of motor or drive, service exchange or arrange a site visit by one of our
field service engineers. |
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4.
Do you have the equipment to re-magnetise my DC Permanent Magnet Motors? |
Dismantling a DC servomotor can dramatically reduce
the field strength of the magnet shell. The net result can be decreased
performance from your servomotor (reduced torque). At EDMR we recognise this and
have the capability to re-magnetise all DC servo motors back to the original
manufacturers specification.
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5.
How much will you charge to evaluate my motor? |
New from July 2002. Free Evaluation we will fully test and
evaluate your servo motor. Depending on the complexity of the servomotor, we'll
easily spend in excess of 2 hours evaluating and quoting your motor. Should you
not wish to go ahead with the repair then all you pay is the return carriage
charges. |
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6.
How quickly can you repair my servo motor?
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At EDMR we provide an emergency service that in most
circumstance will facilitate a repair within 24 - 48 hours. This service
provides an expedited evaluation and quotation on arrival at our workshop.
Our goal is getting you up and running as quickly as possible - minimising
your down time. |
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7.
What Specialist equipment do you have for testing feedback devices? |
When testing an encoder, resolver, tachometer the output signal is absolutely
critical to the operation of the servo motor. Simply looking for an output
signal is not enough. We have dedicated test equipment specifically designed to
test the multitude of feedback devices that are currently shipped with modern
servo motors.
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8.
What warranty do you provide? |
Problems can be caused by shipping, installation, or by something other than the
motor (controller, drive, cables etc.). We will help you to quickly
isolate the problem. If the problem is in fact isolated to the motor, we'll go
out of our way to rectify the problem as quickly as possible. All motors come
complete with 12 months warranty.
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9.
Can you test my motor on a suitable drive? |
Since our inception in 1988 the one
thing that has distanced EDMR from the rest is our ability to test servo motors
with a matched manufacturer’s drive.
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10.
One last reason to use EDMR? |
Servomotor repair can be expensive!
Having a machine down because of a faulty servo can be even more
expensive. Managers with foresight fully understand the importance of quality of workmanship
and timeliness of repair
in reducing down time. Both qualities are core principles in EDMRs mission
statement.
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