What manufacturers products do you support?

Over 300 manufactures of motors and drives. To give you some idea view our manufacturers page which details the manufactures products we repair and service.

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Where is EDMR located?

EDMR is centrally located in Northamptonshire, England. If visiting please view directions to EDMR.

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Do you Provide a 24 Hour Service

Absolutely, motors and drives don't just fail between 9 and 5. EDMR provides a 24 hour emergency number +44 (0)1604 499777 should you need to organise a repair or purchase a stock motor at any time of day. Please note are normal office hours are 8.00am to 5.00pm GMT.

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Do you have a quality certification.

Yes ISO 9001:2001

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How do I send a repair to EDMR?

Firstly make sure the product is correctly packaged in a suitable box. Then follow these instructions. If you are in the UK we can arrange both delivery and collection for you via our courier partner.

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How do I pay for repairs / services?

If you are a new customer we normally expect to build a trading history before we offer credit facilities. When a repair / service is completed a Proforma invoice is sent, on receipt of payment goods will be shipped. Alternatively it is possible to pay by credit card via by contacting us on +44 (0)1604 499777.

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What Geographic regions do you cover.

EDMR is a GLOBAL repair company. We currently receive repairs from Europe, USA, Canada, South America, Middle East, India and China. So wherever you are in the world we can help.

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So how did EDMR start?

For a full account of the development and growth of EDMR please read our company History.

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We are interested in your services but would like to visit.

No problem. If you would like a tour of our facilities then please contact the sales team on +44 (0)1604 499777

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What warranty is applied to repaired motors

All motor repairs carry 12 months parts and labor warranty.

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How do EDMR deliver items back to customers?

In most instances EDMR ship the repaired items back to the customer on a next-day delivery service via our courier partner. If the item is required more urgently, this service can be improved but must be requested. EDMR have direct tracking facilities with its couriers for both domestic and international shipments.

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Can EDMR provide certificates of Conformity?

As an ISO register company EDMR can produce C of C's. These are not forwarded unless requested by the customer.

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